bd9com Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data bd9com collects, why we collect it, how we protect it, and what rights you hold over your information as a player based in Bangladesh.
Data We Collect
bd9com collects personal data from you in order to provide a secure, personalised, and legally compliant online gaming experience. We do not collect more data than is necessary for the purposes described in this Privacy Policy, and we never sell your personal information to third parties for marketing purposes.
The personal data bd9com collects falls into the following categories:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number, photo ID scan | Registration form, KYC document upload |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Registration form, account profile updates |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, bank account details, transaction history, deposit and withdrawal amounts in BDT | Payment forms, transaction processing |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6) | Automatic collection via server logs and cookies |
| Usage Data | Games played, bets placed, session duration, pages visited, features accessed, search queries within the platform | Platform analytics, session tracking |
| Communications Data | Support chat transcripts, emails sent to [email protected], feedback submissions | Customer support channels |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, session time alerts, cooling-off periods | Account settings, responsible gaming tools |
Sensitive Data: bd9com does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data unless such information is directly and voluntarily provided in the context of a responsible gaming interaction (for example, if you disclose a gambling-related health concern to our support team). Any such information is treated with the highest level of confidentiality and used solely to provide appropriate support.
We may also collect data about you from third-party sources, including identity verification providers, fraud prevention agencies, and payment processors such as bKash, Nagad, Rocket, and Upay, where this is necessary to verify your identity, prevent fraud, or comply with applicable legal obligations.
How We Use Your Data
bd9com processes your personal data only where we have a lawful basis for doing so. The primary legal bases we rely on are: (a) contractual necessity — processing is required to deliver the services you have requested; (b) legal obligation — processing is required to comply with applicable law; (c) legitimate interests — processing is in our reasonable business interests and does not override your rights; and (d) your consent — where you have explicitly opted in to a specific type of processing.
- Account Management: We use your identity and contact data to create and maintain your bd9com account, verify your age and identity, and communicate important account-related information including security alerts, withdrawal confirmations, and policy updates.
- Payment Processing: We use your financial data to process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment channels. We retain transaction records as required by applicable financial regulations.
- Fraud Prevention and Security: We use your technical data, identity data, and usage data to detect and prevent fraudulent activity, money laundering, multiple account registration, and other forms of abuse on the platform.
- Responsible Gaming: We use your usage data and responsible gaming data to monitor for signs of problem gambling behaviour, enforce self-exclusion requests, apply deposit limits, and provide appropriate support to players who may be experiencing difficulties. Players must be 18 years or older to use bd9com.
- Platform Improvement: We use aggregated and anonymised usage data to understand how players interact with bd9com, identify technical issues, improve game selection, and optimise the user experience across desktop and mobile devices.
- Personalisation: With your consent, we may use your usage data to personalise the content and promotions you see on bd9com, including recommending games you may enjoy and tailoring bonus offers to your playing preferences.
- Legal Compliance: We process and retain certain data categories to comply with anti-money laundering (AML) obligations, know your customer (KYC) requirements, and any other applicable legal obligations.
- Customer Support: We use your communications data and account history to respond to your support enquiries efficiently and maintain a record of interactions for quality and training purposes.
Identity Verification
Your identity data is used exclusively for KYC compliance, age verification, and fraud prevention. We apply strict access controls to all identity documents you submit.
BDT Transactions
Financial data processed through bKash, Nagad, and other local payment partners is used solely to complete your requested transactions and satisfy our regulatory record-keeping duties.
Usage Analytics
Aggregated, anonymised usage data helps us improve bd9com's performance, game variety, and overall player experience — without identifying any individual player.
Data Sharing
bd9com does not sell, rent, or trade your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment Partners: We share the minimum financial data necessary with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard to process your deposits and withdrawals. Each payment partner operates under its own privacy policy and data protection obligations.
- Game Providers: When you play a game powered by a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain technical data (such as your session token and bet history for that session) is shared with the relevant provider in order to deliver the game. Game providers do not receive your full identity data.
- Identity Verification Providers: We use trusted third-party KYC services to verify the identity documents you submit during account verification. These providers process your identity data under strict contractual data processing agreements with bd9com.
- Fraud Prevention and AML Agencies: We may share data with fraud prevention and anti-money laundering agencies where we have reasonable grounds to suspect fraudulent activity or where we are legally obligated to report suspicious transactions.
- Legal and Regulatory Authorities: We will disclose your personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law or a valid legal order. We will notify you of such a disclosure where legally permitted to do so.
- Business Transfers: In the event that bd9com is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users in advance and ensure the acquiring entity commits to equivalent data protection standards.
No Third-Party Marketing: bd9com does not share your personal data with third-party advertisers, data brokers, or marketing networks for the purpose of targeting you with advertising outside the bd9com platform. Any marketing communications from bd9com are sent directly by us and are based on your opted-in preferences.
Data Retention
bd9com retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. The retention periods we apply are as follows:
- Account Data: Retained for the duration of your account and for a period of 5 years following permanent account closure, in accordance with standard financial record-keeping obligations.
- Transaction Records: All deposit and withdrawal records, including BDT amounts and payment method details, are retained for a minimum of 7 years to comply with AML and financial regulations.
- Identity Documents: KYC documents submitted during verification are retained for 5 years after account closure, or longer if required by a specific legal obligation or ongoing investigation.
- Support Communications: Chat transcripts and email records are retained for 3 years from the date of the interaction, or for the duration of any active dispute resolution process, whichever is longer.
- Usage and Analytics Data: Anonymised and aggregated analytics data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data.
- Responsible Gaming Records: Self-exclusion requests and deposit limit history are retained for 7 years following account closure to support our duty of care obligations and prevent re-registration during an active exclusion period.
When a retention period expires and there is no ongoing legal obligation requiring further retention, bd9com will securely delete or anonymise your personal data. Secure deletion means the data is rendered unrecoverable and cannot be linked to your identity.
Your Privacy Rights
As a bd9com player, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights listed below, contact our support team at [email protected] with the subject line "Privacy Rights Request" along with your registered account email address.
Right of Access
Request a copy of all personal data bd9com holds about you. We will provide this within 30 days of a verified request.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data held in your account. Some corrections may require identity re-verification.
Right to Erasure
Request deletion of your personal data where we no longer have a lawful basis to retain it. Note: legal retention obligations may prevent full erasure.
Right to Restriction
Ask us to restrict processing of your data while a rectification or objection request is being assessed.
Right to Portability
Request your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.
Right to Object
Object to processing carried out on the basis of legitimate interests, including profiling for personalisation purposes.
Withdraw Consent
Where processing is based on your consent (e.g., personalised promotions), you may withdraw consent at any time via your account settings or by contacting support.
Right to Complain
If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Data Security
bd9com takes data security seriously and applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
SSL Encryption
All data transmitted between your device and bd9com is protected by TLS/SSL encryption. Look for the padlock icon in your browser address bar when visiting bd9com.app.
Secure Data Storage
Personal data is stored on secured servers with restricted physical and logical access. Sensitive fields such as passwords are hashed using strong, one-way cryptographic algorithms.
Access Controls
Access to personal data within bd9com is restricted to staff members who genuinely need it to perform their job functions. All internal access is logged and reviewed periodically.
Intrusion Detection
bd9com operates automated monitoring systems that detect and alert on suspicious access patterns, potential data breaches, and anomalous internal activity in real time.
Regular Audits
Our data security practices are reviewed and audited on a regular basis. We update our security measures in response to emerging threats and evolving best practices.
Breach Response
In the event of a personal data breach that poses a risk to your rights, bd9com will notify affected players promptly and take immediate steps to contain and remediate the incident.
Your Role in Security: While bd9com implements robust security measures on our end, the security of your account also depends on the strength and confidentiality of your password. Use a unique, strong password for your bd9com account and never share it with anyone. bd9com staff will never ask for your password. Enable two-factor authentication in your account settings where available.
Third-Party Services
The bd9com platform integrates with a number of third-party service providers to deliver its full range of features. These include game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment processors including bKash, Nagad, Rocket, Upay, and various banking partners across Bangladesh.
When you interact with features powered by these third parties — such as launching a live casino table by Evolution Gaming or initiating a bKash withdrawal — a limited amount of data necessary to deliver that specific service is transmitted to the relevant provider. bd9com requires all third-party partners to maintain adequate data protection standards and processes your data under contractual data processing agreements.
bd9com is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with independently of bd9com, including your mobile banking provider and payment app.
No External Links in This Policy: bd9com does not include outbound links to third-party privacy policies within this document, as we cannot guarantee the currency or accuracy of external content. If you wish to review the privacy policy of a specific payment or game provider, please search for it directly on that provider's official website.
Policy Updates
bd9com may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. The date of the most recent revision is displayed at the top of this page. We recommend reviewing this policy periodically so that you remain informed about how we handle your personal data.
Where a change to this Privacy Policy is material — meaning it meaningfully alters how we collect, use, or share your personal data — bd9com will notify registered users by email at least 14 days before the updated policy takes effect. Non-material updates (such as minor clarifications, corrected formatting, or the addition of a new payment method to the data sharing section) take effect upon publication without separate notice.
Your continued use of the bd9com platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you disagree with any change to this policy, you have the right to close your account and request erasure of your personal data subject to applicable retention obligations.
Contact & Data Protection
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bd9com handles your personal data, please contact our support and data protection team. We are committed to responding to all privacy-related enquiries within 30 days of receipt.
- Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Rights Request" for faster routing.
- Availability: Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
- Response Time: We aim to acknowledge all privacy-related requests within 72 hours and resolve them fully within 30 calendar days. Complex requests may take longer, in which case we will notify you of the extended timeline.
- Identity Verification for Rights Requests: To protect your data, we will verify your identity before processing any access, rectification, or erasure request. Verification may require you to confirm details associated with your registered account.
Serving Players Across Bangladesh: bd9com serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Regardless of your location within Bangladesh, you are entitled to the same data protection standards and privacy rights described in this policy.
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